Refund policy

Thank you for shopping with us! 

If you are not completely satisfied with your purchase for any reason, kindly reach out to us through our website or mail us at customercare@lbbrewers.com.

 

  •  Refunds/Exchange requests will be accepted only if the product(s) received by the buyer are in damaged condition. Only such cases will be considered for exchange or refund thereafter.
  • We don’t accept any returns under any circumstances. Upon receiving the damaged product(s), you can reach out to us for either a refund or a replacement.

 

Replacement

  •  To be eligible for a replacement, you need to send us photos or videos of the damaged products through our website, whatsapp or email along with their proof of purchase. The products must be unused, unscathed and in the same condition, they were delivered in.
  • Once the photos are received by our team, they will be inspected and the buyer will be notified through email and text message confirming the status of the replacement.
  • If the replacement is approved, we will dispatch the products within 2 days after the successful inspection. The buyer will be informed by email and SMS along with the tracking link and can check the same on our website itself.
  • Customers must notify us of any issues with their order within 48 hours of receiving their delivery.
  • Requests for returns or replacements received after 72 hours of delivery will not be entertained.


Refunds

  • To be eligible for a refund, you need to send us photos or videos of the damaged products through our website or email along with their proof of purchase. The products must be unused, unscathed and in the same condition, they were delivered in.
  • Once the photos are received by our team, they will be inspected and the buyer will be notified through email and text message confirming the status of the refund.
  • If the return is approved, we will initiate a refund to the original method of payment that the buyer has used at the time of purchase.
  • The buyer will receive the credit within 5-7 days in their original mode of payment, depending on the bank policies.